Frequently Asked Questions
Everything you need to know about shopping with Dookan
How long does shipping take for fresh groceries?
We prioritize freshness. Most orders are delivered within 24 to 48 hours, depending on your location and the specific delivery slot you select at checkout.
What is your return policy for perishable items?
Due to the nature of food products, we only accept returns for perishable items if they arrive damaged or spoiled. Please contact our support team within 4 hours of delivery with a photo of the item.
Are the products on Dookan authentic and ethically sourced?
Yes, we work directly with certified farmers and trusted global suppliers to ensure that every product meets our high standards for quality, authenticity, and ethical sourcing.
Do you offer international shipping?
Currently, Dookan ships within the domestic region only to ensure that our food items remain fresh and safe during transit.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your delivery progress in real-time.