Returns & Exchanges
At Dookan, we strive to ensure your groceries arrive fresh and in perfect condition. If you receive a damaged or incorrect item, our hassle-free return policy ensures a quick resolution within 48 hours of delivery.
Inspect Your Order
Upon delivery, please check your items immediately for any signs of damage, expiration, or missing components.
Document the Issue
Take clear photos of the damaged product and the shipping label to help our quality control team process your claim faster.
Contact Support
Email our customer service team at [email protected] with your order number and the photos attached within 2 days of receipt.
Receive Refund or Replacement
Once your claim is verified, we will either dispatch a fresh replacement or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing